Shipping Policy Page 💌
All orders once place please allow for 3 to 5 business days to process your order. For the shipping times on each item, be sure to check the shipping tracking once product is sent. Some customized products may take longer to ship then others.
*** Just as a quick reminder make sure to check your Address to ensure your beautiful crystals are going to make it to their proper destination! ***All domestic orders receive free Priority Shipping***
💎Gift Wrapping and Packaging
🎁Orders come Complementary Gift Wrapping. Want to make your gift even more special? Add a special note your to your gift just message me and I will make sure to take care of that for you!
🎁Orders containing multiple jewelry comes gift wrapped in one single package. If you would like each item wrapped separately, please let me know and I would be more than happy to do that for you.
🔹️ Any changes in the shipping address or customizations for your purchase need to be made ASAP.
🔹️ If a change is requested after your order has been shipped, Angelic Light Wraps does not take responsibility for your change in
customization though we will be happy to alter the design if you would
like to ship it back to us.
Policy on Canceling Orders and Holding Items
💎CANCELING ORDERS: ALL ORDERS CANCELED the Customer will be Responsible to notify me with in a 24 hour period. Once the order has been made there will be a cost of material charge Depending on the product and that cost is it will vary depending on how close the product is to being done.
💎Special Custom Orders- require a 50% down payment for material cost that is non-refundable. Before I start working on your beautiful Gemstones :)
Coupon code does not apply to specialty item orders.
💎Yes, I would be happy to negotiate a deposit for an item. Negotiations will very. Once a purchase date is agreed upon a hold will be place on the item. If you exceed past the purchase date agreement you will forfeit the deposit.🧜♀️
💎Returns on Earrings, Repairs and Other Items
💎 I do returns for my products. On my bracelets I do offer 1 free restringing and 1 free replacement cord on Necklaces. 😇
If your item needs a repair or replacement just reach out to me and I will be happy to help you!😀💎
I do allow returns as long as they do not exceed 30 days after that time item is nonrefundable. If your order exceeds 30 day. Custom Orders are case by case scenario.
I will be happy to do a refund for you with in the 30 day period for all other items which ((Custom Orders are case by case)). I have to have the item sent back in my shop before I refund the order.
💎For a refund all I require is you pay shipping cost to send the item or items back to me in a padded envelope. 💞
💎What do you do Incase of Wrong Address or Lost Packages
🔹️Be sure to check the address once going through your checkout purchasing process!
🔹️ Any changes in the shipping address or customizations for your purchase need to be made ASAP.
🔹️ Make sure to take the time to check your address and make sure your packages are going to the correct location for delivery.
I will do my best to help intercept the package but if *notified to late it will nonrefundable*.
🔹️ *******Angelic Light Wraps does not except responsibly for Wrong Addresses. In the cases of wrong address we will be happy to do a Package Intercept but customer will be responsible for the Shipping Correction Fees.*******🔹️
If packages are lost please notify me immediately🙂
💎Lost or Mishandled Packages
** Our products include a free 1 month warranty. Please contact us with your order number, as well as a photo and description of any damages to the product. From there, we will let you know how to proceed.
In most cases, we will offer a FREE repair of your damaged item but the solution will vary depending on the time that has elapsed since ordered and the reason for the damage.
