Refund policy
Returns on Earrings, Repairs and other Items:
💎 I do returns for my products. On my bracelets I do offer 1 free restringing and 1 free replacement cord on Necklaces. 😇
If your item needs a repair or replacement just reach out to me and I will be happy to help you!😀💎
I do allow returns as long as they do not exceed 30 days after that time item is nonrefundable. If your order exceeds 30 day. Custom Orders are case by case scenario.
I will be happy to do a refund for you with in the 30 day period for all other items which ((Custom Orders are case by case)). I have to have the item sent back in my shop before I refund the order.
For a refund all I require is you pay shipping cost to send the item or items back to me in a padded envelope. 💞😘To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at angeliclightwraps@yahoo.com. Please note that returns will need to be sent to the following address: Angelic Light Wraps 120 Newbern Hwy, Newbern TN 38059
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at angeliclightwraps@yahoo.com.
🔹️ Lost or Mishandled Packages
** Our products include a free 1 month warranty. Please contact us with your order number, as well as a photo and description of any damages to the product. From there, we will let you know how to proceed.
In most cases, we will offer a FREE repair of your damaged item but the solution will vary depending on the time that has elapsed since ordered and the reason for the damage.
What do you do Incase of Wrong address or lost packages:
💎Be sure to check the address once going through our stores purchasing process! 💎
🔹️ Any changes in the shipping address or customizations for your purchase need to be made ASAP.
🔹️ Make sure to take the time to check your address and make sure your packages are going to the correct location for delivery.
I will do my best to help intercept the package but if *notified to late it will nonrefundable*.🔹️ *******Angelic Light Wraps does not except responsibly for Wrong Addresses. In the cases of wrong address we will be happy to do a Package Intercept but customer will be responsible for the Shipping Correction Fees.*******🔹️
If packages are lost please notify me immediately🙂
Caring for your jewelry:
🔹️Treat your Crystals with the same care as you would expect when handling glass.
🔹️If your Crystals are dropped they may shatter so handle them with love and care! If they get a little dusty take a damp soft cloth and wipe them off in a gentle manner.
🔹️Never submerge you Crystals in jewelry polishes or cleaners. A dry polishing cloth
for the metals is fine to give them that new sparkle again.
Exceptions / non-returnable items
💎Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
💎The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
💎Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
💎CANCELING ORDERS: ALL ORDERS CANCELED the Customer will be Responsible for a $2.00 fee cost. Once the order has been made there will be a cost of material charge Depending on the product and that cost is it will vary depending on how close the product is to being done. :)
💎Special Custom Orders- require a 50% down payment for material cost that is non-refundable. Before I start working on your beautiful Gemstones :)
Coupon code does not apply to specialty item orders.
💎Yes, I would be happy to negotiate a deposit for an item. Negotiations will very. Once a purchase date is agreed upon a hold will be place on the item. If you exceed past the purchase date agreement you will forfeit the deposit.🧜♀️
Refunds
💎We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at angeliclightwraps@yahoo.com.